Returns Policy
Returns, Refunds & Satisfaction Guarantee
We want you to love what you receive. If you aren't happy or something isn’t quite right, we offer a 30 day money back guarantee.
We offer Free Returns within USA on any change of mind purchase if the item is unworn, in brand new condition within 30 days of purchase. International orders placed outside of USA will be responsible for shipping costs of change of mind purchases.
Please note, shipping costs on change of mind purchases are not refundable
Satisfaction Guarantee
If your order arrives and you’re not happy with it, please reach out. We stand behind our products and will work with you to find a solution or offer you a full refund
Returns & Exchanges
✔ 100% Money Back Guarantee on faulty or incorrect items
✔ 100% Money Back Guarantee if you are unsatisfied with the quality of your items
✔ Easy support if there’s an issue with your order
✔ Secure checkout & tracked shipping
Damaged, Defective, or Misprinted Items
If your item arrives damaged, defective, or misprinted, you are eligible for a free replacement or refund.
To process this, please contact us within 7 days of delivery and include:
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Your order number
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Clear photos of the issue
Once approved, we will:
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Send a replacement at no cost, or
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Issue a full refund
You will not be required to return the item in most cases.
Lost Packages
If your order is lost in transit, you are covered by our free shipping insurance.
Please contact us and we will arrange a replacement or refund within 30 days.
Refunds
Refunds (if approved) will be issued back to your original payment method.
Processing times may vary depending on your bank or provider.
Incorrect Address
If an incorrect shipping address was entered at checkout, we are unable to guarantee replacement or refund once the order has shipped.
How to Contact Us
For any issues, please email:
info@charmedandwyld.com
Include your order number and details so we can help you quickly.
Thank you for supporting Charmed & Wyld 🖤
We appreciate you being here.